Shipping policy
Shipping Policy
Every CELY order is carefully packaged and shipped with love from Los Angeles, California. We’re just as excited for you to receive your pieces as you are, so we do our best to get every order on its way quickly.
Processing Time
Orders are processed and shipped within 1–2 business days after your order is placed.
Business days do not include weekends or holidays. During launches, holidays, or periods of high order volume, processing may occasionally take a little longer.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
U.S. Shipping
Standard Shipping — $4.90
Estimated transit time: 5–8 business days after shipment
Free Standard Shipping is available on U.S. orders over $100.
Please keep in mind that the 5–8 business day delivery estimate begins after your order has been processed and shipped.
Shipping and delivery dates are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside of Cely the Label’s control.
Tracking Your Order
Once your package is on its way, you’ll receive an email containing your tracking number so you can follow your order’s journey.
Please allow a little time for tracking information to update after receiving your shipping confirmation.
Please Double-Check Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at thecelybrand@gmail.com. While we’ll always do our best to help, we cannot guarantee that an address can be changed once an order has been processed or shipped.
Cely the Label is not responsible for packages that are delayed, returned, or unable to be delivered due to an incorrect or incomplete address provided at checkout.
Packages Marked as Delivered
Cely the Label is not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier and cannot guarantee a replacement or refund for delivered packages.
However, we’re always happy to help where we can. If you need shipping information to assist with a carrier claim, please contact us at thecelybrand@gmail.com with your order number.
Questions About Your Order?
If you have any questions about your shipment, please email us at thecelybrand@gmail.com and include your order number so we can assist you as quickly as possible.
Thank you for shopping CELY. ♡